Refund Policy for Better Media services

Effective Date: 25/09/2025
Website: https://bettermediaservices.com

At Better Media services, we strive to deliver high-quality graphic design and creative services tailored to your unique needs. Since our services involve customized work, we maintain the following refund policy:

---

1. General Policy

• All payments made for graphic design, branding, logo creation, website graphics, and other creative services are considered final once the project has started.
• Refunds are not available for completed design services, digital files, or delivered projects.

---

2. Eligibility for Refunds

Refunds may only be issued under the following circumstances:

• Duplicate Payment: If you were charged more than once for the same service, we will refund the duplicate transaction.
• Service Not Initiated: If you cancel your order before we begin work, you may be eligible for a full refund (excluding any transaction fees).
• Non-Delivery: If, due to unforeseen circumstances, we are unable to deliver your project within the agreed timeline and no solution is provided, you may request a refund.

---

3. Non-Refundable Cases

Refunds will not be provided for:

• Work already completed and delivered.
• Client’s change of mind after project initiation.
• Delays caused by the client (e.g., late submission of content, files, or feedback).
• Subjective dissatisfaction after design approval (we do provide revisions as per the agreed project scope).

---

4. Revisions Instead of Refunds

• If you are not satisfied with the initial drafts, we offer reasonable revisions based on the package or agreement.
• Revisions are provided to ensure client satisfaction before project finalization.

---

5. Refund Process

• To request a refund, you must contact us in writing at  info@bettermediaservices.com within 7 business days of the issue.
• Approved refunds will be processed within 10–15 business days, and funds will be returned to the original payment method.

---

6. Contact Us

For refund-related queries, please contact:

Better Media services
Address: 19 Cooper St New York, NY 10034
Email: info@bettermediaservices.com

Phone: (914) 520-6329